Internal Communication Patterns in the Laundry and Sterilization Unit at Dr. Amino Gondohutomo Regional Mental Hospital, Central Java
DOI:
https://doi.org/10.65310/a1mh7219Keywords:
Communication Barriers, Digital Communication, Hospital Laundry, Internal Communication, Sterilization.Abstract
This study examined internal communication patterns and operational coordination in the Laundry and Sterilization Unit at Dr. Amino Gondohutomo Regional Mental Hospital, Central Java. A descriptive qualitative design involved five employees selected through purposive sampling. Data were collected through semi-structured interviews, participatory observation, and documentation, then analyzed using data reduction, data display, and conclusion drawing, with source, method, and time triangulation supporting credibility. Findings identified vertical and horizontal communication involving supervisory instructions, coworker interaction, and face-to-face and digital exchanges. Supervisory information flows displayed wheel-like characteristics, whereas the available evidence did not establish a definitive star network. WhatsApp facilitated the distribution of shift schedules, operational reports, and protective equipment instructions, while direct explanations helped clarify workplace requirements. Communication barriers included unread messages, incomplete descriptions of linen conditions, insufficient attention, and limited openness. An unread schedule update delayed work, and inadequate identification of a stained pillowcase contributed to repeated complaints and the omission of preliminary treatment. These incidents demonstrated that access to digital channels did not guarantee message reception or understanding. The study highlights the value of clear instructions, recipient acknowledgment, direct clarification, and responsive interpersonal communication for supporting coordinated laundry and sterilization activities. Further investigation could examine communication networks in detail.
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